## Client Experience Host, Selfridges Manchester**Client Experience Host** **Location: Manchester**CHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience. **YOUR ROLE @CHANEL** Our boutiques are at the core of our business, and our desire is always to provide exceptional client experience. We are looking for a Client Experience Host to act as the boutique’s main point of contact for our clients on the shop floor and to support the retail teams with seamless hospitality in boutique. This role will be instrumental in creating and curating the ultimate luxury experience for our clients during their visit, welcoming, anticipating client requests and elevating service levels.Build trusted relationships with third party services including couriers, tailors, restaurants and hotels to ensure a seamless client experienceMaintain in depth knowledge of boutique policies, procedures, and client services to respond confidently to client inquiries. Support the Team Managers and Fashion Advisors in delivering the most exceptional client experience. Fulfil soft concierge duties, including arranging transport, local hospitality reservations, and personalised recommendations. **WHAT YOU WILL BRING TO THE ROLE** Exceptional Client Service Skills and a genuine passion for delivering remarkable experiences. Experience working in a luxury environment or similar role within hospitality. The ability to form exceptional and lasting professional relationships with both clients and colleagues. Well versed in meeting the requirements of discerning clients. Outstanding interpersonal and communication skills – written and verbal. Strong multi-tasking skills and adaptability within a fluid, fast paced environment. Ability to handle sensitive matters with efficiency, discretion, and professionalism. Knowledge of the area’s restaurants, theatres, and other attractions An aesthetic appreciation and knowledge of art, beauty and luxuryAbility to handle sensitive matters with efficiency, discretion, and professionalism. **WHAT YOU WILL GAIN FROM THIS EXPERIENCE** An inclusive approach to utilising the diverse range of personalities and competencies at CHANEL Acquiring hands-on experience with CRM systems, which are widely used in the fashion industry to manage client interactions and preferences effectively.**BENEFITS AT CHANEL** Our employee benefits have been created to support you across your professional and personal life by offering you: Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members,Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories \*Benefits are eligibility dependant and subject to change at any time *At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.*Exceptional creation and client experience
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