Social network you want to login/join with:
French Speaking Customer Service Advisor, West Midlands
Client:
Hays
Location:
West Midlands
Job Category:
Other
-
EU work permit required:
Yes
Job Views:
3
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will assist customers daily by troubleshooting hardware or installation issues, and supporting our mobile/web platforms, providing updates via phone and email.
Essential job functions:
* Become a technical expert on the SaaS platform
* Serve as a Technical Customer Support professional dealing with SaaS products and solutions
* Handle incoming customer requests via calls and emails, managing cases end-to-end
* Investigate, troubleshoot, analyze, find resolutions, validate, escalate, and communicate with stakeholders
The ideal candidate is a customer support professional with good technical skills and a clear understanding of customer satisfaction drivers. The technical professional should have:
* Experience in a customer-facing role (mandatory)
* Experience with SaaS solutions (preferred but not mandatory)
* Experience with CRM & ERP systems like Salesforce and SAP (preferred but not mandatory)
* Strong communication and listening skills (FLUENT FRENCH IS ESSENTIAL)
What you need to do now:
If interested, click 'apply now' to send your CV or call us. If this isn't the right role, contact us for a confidential career discussion.
Hays Specialist Recruitment Limited acts as an employment agency. By applying, you accept the T&Cs, Privacy Policy, and Disclaimers at hays.co.uk
#J-18808-Ljbffr