Job title: Internal Communications Lead (12‑month Fixed‑Term Contract/Secondment)
Division: Operations
Department: Communications
1. Salary: National (Edinburgh and Leeds) ranging from £49,600 to £61,900 and London from £54,500 to £68,000 (salary offered will be based on skills and experience)
2. This role is graded as: Corporate – Lead Associate, Level 6
3. Your external recruitment contact is Raimonda Stankute via k
4. Your internal recruitment contact is Fizah Ibrahim via k
5. Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.
About the FCA and team
We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth and shaping the future of UK finance services.
The Internal Communications team sits at the heart of the FCA’s employee experience and organisational culture. We help colleagues understand our strategy and goals, why they matter and what they mean in practice, through clear, timely and engaging communications campaigns and channels.
We partner closely with senior leaders, teams and subject matter experts across the FCA, acting as trusted advisers to support effective colleague communications.
Based within the Communications directorate in Operations, we work alongside public affairs, news, digital and publications to deliver a joined-up and consistent approach. Together, the directorate helps the FCA shape opinions and behaviours to protect consumers and enable a thriving financial services market.
Following recent growth, the team is evolving to deliver more engaging, insight-led and audience-focused communications that support the organisation’s goals.
Role responsibilities
6. Partner with the Senior Manager, peer communications leads and Communications colleagues to set direction, raise standards, model best practice and shape, deliver and embed the Internal Communications strategy
7. Own the design and delivery of a defined portfolio of high‑profile, strategically important communications projects, including stakeholder engagement, evaluation, learning and continuous improvement
8. Lead the planning and delivery of complex and sensitive communications activity within your portfolio, including organisational change, crisis response and major transformational announcements
9. Act as a trusted strategic communications adviser to senior leaders and key teams, building relationships and persuading stakeholders at pace and scale
10. Provide line management, coaching and development for senior associates and associates, building confidence, capability and a high-quality team culture
11. Represent Internal Communications on project boards and governance forums, providing specialised input and constructive challenge and reviewing committee papers to ensure communications implications are considered early
12. Seek out opportunities, risks and organisational connections to improve engagement, alignment and understanding across the organisation
13. Use data, insights and horizon scanning to evaluate performance, raise awareness of internal communications trends, best practice and new technology and enable continuous improvement across the team
Skills required
Minimum:
14. Significant experience leading the design, delivery and evaluation of internal communications strategies and multi‑channel programmes, within a large, complex or regulated organisation
15. Clear written communication and project management skills, with the ability to manage competing priorities and complete tasks on tight deadlines
16. Extensive experience using data, insight and feedback to shape communications activity, inform decisions and improve effectiveness
Essential:
17. A demonstrated experience of designing and delivering strategic internal communications campaigns that support organisational priorities
18. Experience leading high‑profile and sensitive communications, including organisational change, transformation and crisis situations
19. Proven ability to operate as a trusted adviser to senior leaders, with confidence to guide decision-making and provide constructive challenge
20. Experience managing and developing people, including line management, coaching and performance management
21. Demonstrable experience working across multiple teams and functions to deliver coordinated, timely communications
22. Demonstrated ability to engage stakeholders and serve as the communications representative at project boards or governance meetings
23. Experience using digital internal communications platforms, such as intranets, enterprise social platforms and internal email tools, alongside solid knowledge of accessibility and inclusive communication principles
Benefits
24. 25 days annual leave plus bank holidays
25. Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
26. Private healthcare with Bupa, income protection and 24/7 Employee Assistance
27. 35 hours of paid volunteering annually
28. Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors)
29. A flexible benefits scheme designed around your lifestyle
For a full list of our benefits and our recruitment process as a whole visit our benefits page.
Our values and culture
Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation.
If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.
We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.
Disability confident: our hiring approach
We’re proud to be a Disability Confident Employer and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.
Useful information and timelines
Timeline:
30. Job advert close: midnight, 6th May 2026
31. CV Review/Shortlist: 8th May 2026
32. Interviews: w/c 18th May 2026
33. Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.