Customer care champion - key accounts

Date Posted:
2026-02-18
Country:
United Kingdom
Location:
Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom
Otis is growing and we are recruiting a Customer Care Champion working within our Otisline Contact Center Team, based in Leicester. The hours of work will be Monday to Friday 8am - 4pm

Role Objective:

To act as the primary support to Otis Key Account managers interfacing between our key account customers, Engineers and Field Service Managers to ensure attainment of account specific KPIs.

Key responsibilities:

Build effective relationships with our key account clients and account team.

Provide additional support with updates regarding Engineer estimated time of arrivals ensuring relevant information is updated on Otis business systems ensuring customer helpdesks and designated points of contact are kept updated throughout

Update client web portals with the above information and ensure closure of work orders/tasks within the agreed timescales.

Ensure quotations are submitted through web portals where required.

Support the closure of insurance reports through client systems and web portals.

Provide agreed customer bespoke reports within time frames stipulated by the client and agreed by the Account manager, through use of the Otis CRM system.