Stryker Northallerton, England, United Kingdom
Join or sign in to find your next job
Join to apply for the Product Support Specialist role at Stryker
Stryker Northallerton, England, United Kingdom
1 day ago Be among the first 25 applicants
Join to apply for the Product Support Specialist role at Stryker
To grow Stryker's Joint Replacement business by promoting Hip and Knee products to Orthopaedic Surgeons and
optimizing customer service, growing existing accounts through technical expertise.
The Product Support Specialist – Manual & Robotic provides clinical product support to end users along with
guidance and assistance during Mako surgical procedures.
**Essential Duties & Responsibilities:**
* Stryker Citizen always demonstrates outstanding ethics. Treats customers and employees with respect, represents the company in the best possible light.
* Knowledge: Communicates essential benefits of products and their clinical applications.
* Customer Service: Acts with integrity and reactively delivers on commitments within the required timescales.
* Business Planning: Constructs a basic business plan with input from mentor/manager. Daily, weekly, and monthly planning decided in partnership with mentor and RSM.
* Sales Skills: Develops rapport. Understands the importance of relationships in selling. Uses open questioning techniques to ascertain customer needs and has good working knowledge of key brands to open opportunities for the sales team. Uses customer troubleshooting opportunities to grow and protect the business.
* Commercial Awareness: Understands that there are multiple stakeholders in the decision-making process and asks appropriate questions to identify the stakeholders.
* Discretion/Latitude/Impact: Work is closely supervised, and specific direction is provided by more experienced staff. Keeps supervisor informed regularly on the status of work. Failure to achieve results can normally be overcome without serious effect on revenue or budget.
* Achieve sales results in line with the annual sales target and KPI metrics.
* Planning, prioritizing, and executing required activities and customer support.
* Segmentation of the sales area and focus on expanding existing customers, as well as supporting the growth of new customers with the Sales Team.
* Support/maintenance of existing customers to maintain satisfaction and collaboration with the Sales Team and other departments.
* Develop short and medium-term strategies with customers to secure/strengthen Stryker's position.
* Good communication and negotiation with customers, ensuring profitable and sustainable relationships.
* Market observations and analysis of the responsible area.
* Address challenges with customers and develop solutions with support from RSM/Sales Team.
* Participate in in-house meetings to discuss organizational, development, and business issues.
* Administration of IT-based customer database/CRM system.
Clinical/Technical Expertise
* Serve as front-line clinical and technical support to surgeons and hospital staff before, during, and after surgical procedures.
* Train and guide surgeons and hospital staff in the use of Stryker’s Mako robot, including setup, breakdown, and intra-operative activities to ensure successful outcomes.
* Use proprietary software to prepare pre-operative CT scans and assist in implant planning.
* Troubleshoot and resolve technical issues related to the robot independently or escalate appropriately.
* Partner with Field Service team to ensure technical issues are resolved and maintenance is delivered.
* Build knowledge of Stryker implants and instrumentation, mastering the robot and its applications.
* Educate surgeons and staff on clinical benefits and best practices confidently and enthusiastically.
* Complete required training and obtain certification for robotic-assisted surgery applications and manual procedures.
* Develop the ability to cover complex primary and revision hip and knee procedures.
Key Talents / Skill Requirements
* Excellent communication skills in English.
* Outgoing, persuasive, confident, and persistent.
* Patience, self-motivation, analytical and planning skills.
* Flexible, team-oriented, and commercially aware.
* Valid driving license and willingness to travel.
* Ability to discuss medical and economic issues confidently with customers.
* Sales skills, assertiveness, service and solution orientation, OR experience, and learning agility.
* High self-organization and positive, solution-oriented attitude.
* Ability to build relationships and collaborate across teams.
* Goal-oriented, ethical, and integrity-driven.
Stryker is a global leader in medical technologies, committed to making healthcare better. It offers innovative products in MedSurg, Neurotechnology, Orthopaedics, and Spine, impacting over 150 million patients annually.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Other
Industries
* Medical Equipment Manufacturing, Appliances, Electrical, and Electronics Manufacturing, Industrial Machinery Manufacturing
Referrals increase your chances of interviewing at Stryker by 2x.
Sign in to set job alerts for “Product Support Specialist” roles.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr