? Store Manager
Location: Store-Based Level: S2 Function: Store Operations Reports to: District Manager Travel: Up to 5% (to support other stores)
Lead with Purpose. Inspire with Passion. Deliver with Impact.
A leading retail brand is seeking a driven and customer-focused Store Manager to lead one of its high-performing locations. This is a fantastic opportunity for a commercially minded leader who thrives in a fast-paced environment and is passionate about delivering exceptional service and growing a successful team.
The Store Manager will be responsible for leading a team of Store Assistants, ensuring operational excellence, and driving commercial performance. With a strong focus on people development, customer experience, and compliance, this role is key to the success of the wider retail network.
Key Responsibilities
Customer Experience & Service Excellence
* Coach and develop team members to deliver outstanding service and product knowledge.
* Promote multi-channel sales and ensure customer interactions reflect brand values.
* Act on customer feedback to continuously improve the in-store experience.
Sales Growth & Commercial Focus
* Drive store performance to meet and exceed sales targets.
* Execute marketing campaigns and identify local opportunities to grow the customer base.
* Monitor competitor activity and market trends to inform business decisions.
Team Development & Leadership
* Recruit, train, and develop a high-performing store team.
* Identify and nurture talent, creating clear development pathways.
* Lead by example, embedding company values into daily operations.
Operational Excellence
* Ensure full compliance with health & safety, legal, and company procedures.
* Maintain high standards of stock accuracy, inventory control, and store presentation.
* Protect company assets through effective controls and risk management.
Candidate Profile
Essential Skills & Experience
* Proven experience in a retail management role.
* Strong leadership and coaching skills.
* Commercial awareness and a proactive approach to driving sales.
* Excellent communication and organisational abilities.
* A passion for the hair and beauty industry is a plus.
Success Measures
* Achievement of sales and profitability targets (KPI scorecards, UPT, ATV, SPH, customer acquisition).
* Positive team engagement and development outcomes.
* Strong audit and compliance results.
* High levels of stock accuracy and operational efficiency.
* Effective execution of the store business plan.
Ready to lead a team, grow a business, and make a difference?
Apply now and bring your leadership to life.
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