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Desktop and Support Technician, Weston-super-Mare
Client: Teleperformance
Location: Weston-super-Mare, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 3
Posted: 05.05.2025
Expiry Date: 19.06.2025
Job Description:
Teleperformance
VACANCY: Desktop and Site Support Engineer
Job Type: Permanent
Location: Bristol (Hybrid)
8-6 Monday – Friday
Some out of hours work may be required.
About us
Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.
We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers Program.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons.
About the Role
As a Desktop Support Engineer, you will provide desktop support to company employees, both on-site and remotely, for issues related to desktop and laptop hardware, software faults including email, telephony systems, and in-house applications. You will maintain all IT equipment onsite and assist other IT teams and users remotely.
General BAU tasks include ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with security audits and accreditations. Good customer-facing skills and workload prioritization are key.
Candidates must be well-presented, eager to learn new IT skills, and prepared for occasional travel within the UK.
Duties
* Troubleshoot faults with Windows Desktop, laptops, VDI & mobile devices.
* Deploy and update software on all devices.
* Maintain high customer service standards via in-person, call, email, and messaging support.
* Support and triage major incidents impacting business productivity.
* Gather and submit evidence for security policies and audits.
* Identify business risks and ensure security compliance.
* Adhere to SLAs and set clear customer expectations.
Requirements
* Ability to attain CTC and SC clearance as per UK government requirements.
* High customer service standards for support queries.
* Proven ability to meet SLAs and communicate expectations clearly.
* Proactive, able to prioritize and manage workload.
* Strong problem-solving skills and continuous improvement mindset.
* Excellent communication skills, both oral and written.
* Attention to detail.
* Positive attitude and team focus.
* Experience with MS Office.
Skills and Experience (advantageous)
* IT qualifications or experience.
* Experience with Windows 10 & 11.
* Experience with VDI solutions.
* Knowledge of Cisco Networking.
* Experience with MECM, Intune, OS build, and patch management.
* Experience with Microsoft Entra ID.
* Managing Group Policy in an enterprise environment.
* Cybersecurity experience, including antivirus management.
* Experience with O365.
* Knowledge of ITIL and ISO processes.
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