Vertu Ford Stoke
Vertu Ford Stoke have an exciting opportunity for a Parts Advisor to join our friendly and professional team!
Hours: Full-time, 40 hours per week (Monday to Friday), with 1 in 3 Saturday mornings paid at overtime rate
Salary: £26,000 basic + excellent company benefits
Were proud of our strong team culture at Vertu Ford Stoke, where collaboration and customer care come first. This is a customer-facing role where youll work closely with our Service Department to ensure our customers and technicians receive the parts they needaccurately and on time.
Youll be joining a small, experienced team of four, offering you valuable support, shared knowledge, and a collaborative environment from day one. While this role is not target-driven, it is a fast-paced environment that requires strict adherence to processes, strong attention to detail, and a team-oriented mindset. The ideal candidate will be computer literate and confident using systems to manage enquiries and parts catalogues.
What Youll Be Doing:
1. Supporting both retail and trade customers by responding to parts enquiries in person, over the phone, and online
2. Accurately identifying vehicle parts based on customer needs and service team requirements
3. Using current promotions and offers to meet sales goals
4. Looking for opportunities to offer re...