Hays West Midlands, England, United Kingdom
2 days ago Be among the first 25 applicants
This range is provided by Hays. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Location:Birmingham (Hybrid Work Pattern)
Contract Type:Initial 6-month contract with potential to go permanent
Hays is proud to be supporting a major transformation programme within a local council's Customer Services team. We're looking for a Senior Business Analyst to lead on high-impact projects focused on service improvement and cost savings across the organisation. This is a unique opportunity to shape the future of public service delivery in Birmingham, working at the heart of customer service transformation and enterprise-scale change.
About the Role:
As the Senior Business Analyst, you will:
* Lead the analysis of complex, multi-layered programmes and projects.
* Translate user and business needs into actionable transformation objectives.
* Own key stakeholder relationships and act as the go-to expert for business analysis.
* Build and lead a thriving business analysis community, setting standards and mentoring others.
* Champion user-centred design and agile delivery across multiple product teams.
* Develop and lead the business analyst community, setting professional standards and supporting development.
* Work with senior leaders to define transformation goals and map service redesigns.
* Conduct in-depth analysis across complex business areas to inform service improvements.
* Use data and evidence to guide decision-making and ensure services are accessible and effective.
* Lead the business analysis of high-risk, interdependent products and services.
* Coach senior stakeholders on digital transformation and agile methodologies.
What You'll Bring:
* Deep knowledge of product methodologies, service design, and user-centred design principles.
* Strong understanding of agile ways of working and software development practices.
* Expertise in data-driven decision-making, experimentation, and innovation techniques.
* Excellent communication, influencing, and stakeholder management skills.
* A solid grasp of modern technology and how to apply it in a public sector context.
* Proven experience leading digital transformation initiatives.
Send your updated CV now to be part of a transformative programme that's shaping the future of community services.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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