Do you want to work for a customer centric organisation, who put their people and customers at the heart of everything they do and encourage entrepreneurial ideas and accountability at all levels? Do you enjoy problem solving and helping people when they need it most? If the answer is yes, then this is the new opportunity you've been looking for. What you'll be doing As a Magazine Subscriptions Customer Service and Complaints Assistant, reporting to the Head of Service, you will ensure that incoming customer queries and complaints are answered within Service level agreement, and following company policies, promoting customer satisfaction. Typically you'll speak to customers over the phone and email, managing and solving general queries and complaints for our customers - your passion for delivering excellent customer service will shine through the interactions you have. Experience that will put you ahead of the curve Demonstrate experience handling customer expectations and offering resolutions Communication - comfortable with using emails and letters to contact customers and partners. Customer service - you'll have experience working in a role where your primary focus has been delivering excellent service to customers. You'll demonstrate the ability to approach problems logically Experience with IT, such as; Word and Excel (can maintain complex spreadsheets). What's in it for you The expected range for this role is £25,000 - £26,500. This is a Hybrid role from our Cardiff Office, working three days from the office, two from home … Plus more great perks, which include; Uncapped leave, because we trust you to manage your workload and time When we hit our targets, enjoy a share of our profits with a bonus Refer a friend and get rewarded when they join Future Wellbeing support with access to our Colleague Assistant Programmes Opportunity to purchase shares in Future, with our Share Incentive Plan Internal job family level P7 Who are we… We're Future, the global leader in specialist media. With over 3,000 employees working across 200 media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces. We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it! Our Future, Our Responsibility - Inclusion and Diversity at Future We embrace and celebrate diversity, making it part of who we are. Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive. When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone. Because a diverse team isn't just good for business. It's the Future. Find out more about Our Future, Our Responsibility on our website. *We reserve the right to close the job advert early Please let us know if you need any reasonable adjustments made so we can give you the best experience! LI-Hybrid LI-HD1