Job Description
Job Title: IT Technician / 1st Line Support
Location: Welwyn
Salary: £15.08 - £17.01 (PAYE) OR £20.00 - £22.56 (UMB) per hour
Full Time
3 Month Contract (Inside IR35)
Benefits:
* Free parking onsite
* Fun company events
* 25 days holiday per annum + recognised bank holidays
Requirements:
* Experience in using ITSM systems to log and track incidents.
* Ability to identify and escalate recurring issues to relevant teams.
* Excellent team working skills to build strong relationships and collaborate effectively.
* Eagerness to learn and acquire new technical skills with a curious mindset.
* Previous exposure to enterprise solutions like Google Suite, iOS, Windows 11, ServiceNow, MobileIron & Nexthink is beneficial.
* Familiarity with iOS devices (iPhone, iPad, Mac), Windows hardware, and meeting room technology is advantageous.
* Previous experience in a face-to-face customer service environment, providing reactive and proactive maintenance support, is desirable.
Responsibilities:
* Provide proactive, customer-focused, face-to-face onsite support to over 2,000 end users.
* Use problem-solving and interpersonal skills to swiftly resolve IT queries or problems, delivering excellent customer service with a calm, assured, and empathetic approach.
* Log and track end users' incidents using ITSM systems, adhering to SLAs.
* Identify recurring issues and challenges faced by end users, escalating them to relevant teams for further investigation.
* Build and configure computers for new starters and upgrade existing users' laptops.
* Provide both reactive and proactive maintenance support in a face-to-face customer service environment.
For more information about this IT Technician / 1st Line Support role, please contact Chloe McCausland at Clearline Recruitment.