Steeper Group is a true leader in the Orthotic, Prosthetic and Assistive Technology products. In the past 100 years we have grown to become one of the UK’s largest suppliers. Steeper’s vision is to create life’s turning points, together. We aim to do this by delivering innovative prosthetic, orthotic and assistive technology products and responsive clinical services.
We currently have an exciting opportunity for a Customer Service Administrator to join our Orthotics Customer Service team at our Head Office in Leeds, based on site.
The Role:
In this role you will carry out duties to ensure the efficient day-to-day running of the Customer Services department. This is carried out in line with the departmental processes and procedures.
Responsibilities:
* Review, resolve and respond to enquiries and issues in a timely and professional manner via email and telephone
* Work towards teams set KPI’s
* Report any customer issues or order delays to the team leader
* Action daily reports and flag any anomalies
* Follow all standard operating procedures and advise of incorrect or missing information
* Ensure queries are actioned and sent to relevant clinics
* Pack supplier returns
* Support team members
* Support with any ad-hoc duties
What we are looking for:
* Excellent communication skills, both written and verbal
* Ability to multitask
* High attention to detail
* Excellent time management skills
* Can do positive attitude
* Willingness to learn
What we offer in return:
* Incremental holiday allowance (rising with service) and additional day off for your birthday.
* Free parking
* Canteen onsite
* Employee discount platform
* Employee Assistance Programs
* Refer a friend incentive
* Cycle2work scheme
Due to the high volume of applications we anticipate we will receive for this role, in the event you have not heard from us within 14 days, we regret to inform you that you have been unsuccessful in your application.
Steeper is a proud disability confident employer and recipient of a recognised Investors in People accolade. Steeper is committed to valuing diversity and treating everyone who works for or wishes to work for us fairly. We will treat everyone with the same attention, courtesy and respect, regardless of age, impairment, ethnic origin, nationality, religion or belief, social class, sex, sexual orientation, gender reassignment, marital or civil partnership status, responsibility for dependents, pregnancy and maternity or trade union activity. Steeper is committed to act positively towards disabled people and we actively welcome applications from disabled people