We have an exciting opportunity for an individual to join our Liverpool FC team as a Player Care Officer. In this varied role, you will provide comprehensive, first-class support to our Players to ensure they have minimal distraction from practical issues.
What will you be doing?
You will be part of a small team that delivers first-class, proactive assistance to Players by providing services which will include, but are not limited to:
1. Assisting Players in setting up their homes with their desired living arrangements and liaising with third parties such as:
* helping set up tenancy agreements,
* cleaning services,
* utilities,
* liaising with local authorities regarding council tax,
* TV, telephone/broadband suppliers and mobile phone providers,
* Insurance companies,
* Sourcing driving lessons and private chefs,
* Setting up families with both private and NHS healthcare.
1. Handling all incoming items delivered for players into the training centre and organising couriers and postage of outgoing items.
2. Facilitating the signing of merchandise on behalf of the players.
3. Providing a concierge service for all players as required.
4. Moving and securing vehicles on the car park, organising vehicle cleaning, deliveries, collections, and connecting players with preferred suppliers.
5. Organising and facilitating vehicle servicing, repairs, taxing, and insuring.
6. Making travel arrangements for players and their visitors.
7. Performing general administrative duties, such as raising Purchase Orders, paying bills, and handling ticket requests.
8. Undertaking additional duties during peak times, such as end-of-season arrangements and hosting families and friends at events like finals.
To be successful, you should have previous experience in a Player Care or similar role within a customer-focused elite sporting environment. You will need excellent office, organisational, and interpersonal skills, proficiency in more than one language, and confidence to work independently. Good IT skills, knowledge of the local area, and a full clean driving license are also required.
This is a full-time permanent role working 5 in 7 days, including some match days. The main base will be our AXA Training Centre in Kirkby.
We offer a competitive salary, 25 days holiday plus 8 bank holidays, a contributory pension scheme, access to high street discounts, and various benefit schemes. Opportunities for volunteering through our LFC Foundation are available. We are committed to inclusivity and diversity and encourage applicants from all backgrounds to apply.
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