About the Role:
As a Sales Business Retention Lead, you will be regarded as a top expert in managing sophisticated customer relationships and retention strategies. Your role will serve as a key resource in resolving the most challenging customer issues and guiding other team members, ensuring the highest level of customer satisfaction.
Responsibilities:
1. Address the most complex customer retention challenges.
2. Oversee and manage strategic customer records.
3. Develop and execute cutting-edge customer retention strategies.
4. Perform in-depth follow-ups to guarantee customer satisfaction.
5. Provide authoritative product and service information.
6. Mentor and guide junior associates in addressing escalated issues.
7. Spearhead advanced retention-focused sales initiatives.
8. Collaborate with senior management for high-impact problem resolution.
9. Conduct in-depth analysis and strategic reporting on customer feedback.
Skills:
10. Customer Relationship Management: Top-tier expertise in customer relationship techniques.
11. Communication: Exemplary verbal and written communication abilities.
12. Language: Arabic - Must be fluent in Arabic Language.
13. CRM Software: Strong proficiency in CRM tools.
14. Problem Solving: Resolve the most challenging client issues with ease.
15. Time Management: Expert ability to juggle numerous complex tasks.
16. Active Listening: Superior understanding of client needs and swift responsiveness.
17. Team Collaboration: Lead and guide cross-functional team efforts.
18. Data Analysis: Highly proficient in detailed analysis and strategic application of customer feedback.