Job Description
Now is your opportunity to be part of the Pillow Talk Fabric, by joining us in this highly exciting Team Leader role at our Penrith store. As a Team Leader at Pillow Talk, you’ll support the store leadership team by leading from the front and inspiring your peers to do their best work every day. You’ll support the smooth and efficient operating of the store, which spans handling customer queries and concerns, driving the team to reach budget and KPI’s, receiving and organising the store’s inventory, helping to maintain the store's visual appeal, and keeping track of the store's sales and KPI progress. You’ll create and apply value to every customer interaction, capitalising on every opportunity to bring the meaning of comfort and style to life.
A bit about you...
1. Experience working in a customer-centric retail environment within a Team Leader, Supervisor, or 3IC role with proven exposure to customer service and supervising a team
2. Passionate about providing great customer service and championing best practices in stock, service, safety, operational procedures, and visual merchandising to set the standards for your team
3. Ability to support the Store Manager and Assistant Store Manager in the overall running of the store with the confidence to step up when needed
4. Shows commitment to every customer and makes a conscious effort to improve their in-store experience
5. Highly personable and confident individual who has an outstanding ability to develop interpersonal relationships with customers and colleagues
6. Consultative selling experience with proven ability to find the right products for our customers and instill confidence
7. Ability to multitask and cope with changing priorities
8. Highly creative with a keen eye for detail
9. Great listening and problem-solving skills
Why we think you should consider joining the Pillow Talk Tribe!
10. Retail Award Level 3 rate, plus super, and generous monthly performance incentives (circa $5k pa)
11. Generous store discount after qualifying period – T&C's apply
12. Free onsite parking
13. 100% Australian-owned and operated company
14. Experience the advantages of our Flare partnership—Novated Leasing and a host of other benefits await!
15. One of the largest linen and homewares specialists in the country
16. Opportunities for further learning and career growth
17. Warm, friendly and supportive work environment
18. Passionate and knowledgeable team
19. On-trend, high-quality products that make "selling" a true pleasure
20. Family values and a culture of inclusivity and belonging
Our business is in a good place right now, but where we are going is even better! For your chance to join the Pillow Talk Tribe apply below!
We are a Circle Back Initiative employer, which means we commit to responding to every person who expresses interest in working for us.