Customer Insight and Data Solution Lead Company Description:
Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors.
At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. Customer Insight and Data Solutions Lead
Business Unit Kelvatek
We are seeking a passionate and analytical Customer Insight and Data Solutions Lead to play a pivotal role in shaping our customer-centric strategy. In this position, you will be responsible for overseeing the collection, analysis, and translation of customer data into actionable insights that drive improved customer performance and satisfaction. You will be a bridge between customer success and data analytics, collaborating with cross-functional teams to ensure our products and services meet customer needs and deliver exceptional experiences. The Customer Performance and Data Insights Lead will be part of the Kelvatek Business Solutions team but will work collaboratively across Kelvatek and Camlin Group.
Develop and deliver compelling data visualisations and presentations to communicate insights effectively to stakeholders at all levels.
Design and execute data analysis projects to identify trends, understand customer and uncover opportunities for improvement across the customer journey.
Researching financial and regulatory reports, problem solving and working to find root cause analysis.
Collaboratively working with other departments such as Marketing and Engineering to create and communicate resources which improve customer knowledge and confidence in our brand.
Coach and mentor any team that report to Customer Performance Lead
A combination of data management and business knowledge to be able to translate the use case needs into data driven solutions.
Experience using Tableau/Power BI and confluence.
Knowledge of regulatory obligations and industry requirements within UK market – particularly DNO Data & Digitalisation strategies
Experience of data analysis / data exploration techniques and tools
We work together - We know that working collaboratively will help us reach our shared goals faster, so we always look for ways to help each other.
Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, gender identity, or sexual orientation.