A leading organization in technology services is seeking a strategic ITSM Platform Manager. The role involves defining and driving the ITSM platform's roadmap, managing supplier relationships, and overseeing a small development team. Candidates should have experience with FreshService or similar environments along with a strong understanding of ITIL processes. You will ensure operational efficiency and actively contribute to continuous service improvement, with a focus on delivering a seamless user experience. The position is based in the United Kingdom, with a hybrid work model. #J-18808-Ljbffr