2nd Line Support Engineer - Up to £30,000 Benefits Location: Newcastle-under-LymeOffice: 4 days per week | Full-Time | Permanent Are you a capable and motivated 2nd Line Engineer looking to join a tech-driven company where your input genuinely makes a difference? If you enjoy solving complex problems, working directly with clients, and getting involved in a variety of technologies, this could be the ideal next step in your career. iO Associates has partnered with forward-thinking and growing IT services provider, is expanding its technical support team. With a strong focus on delivering excellent service, they're looking for someone dependable and skilled to help maintain high service standards and support their broad client base. Your Key Responsibilities: Providing remote and onsite support to a wide range of clients Responding to service desk tickets and calls in a timely manner Installing, configuring, and supporting client infrastructure (hardware/software) Maintaining and supporting Windows Servers, Microsoft 365, Exchange, SharePoint, and Azure Troubleshooting and managing Active Directory, Intune, and PowerShell tasks Supporting virtualization technologies such as Hyper-V and VMware Managing firewalls, Ubiquiti devices, VoIP systems, and networking (TCP/IP, DNS, DHCP) Occasional travel to client sites and the Manchester office (expenses covered) What You'll Bring: A minimum of 2 years in a 2nd Line Support or MSP-based service desk role Strong problem-solving skills and a logical approach to troubleshooting Comfortable with client interaction via phone, email, and face-to-face Knowledge of MDM, networking principles, and Microsoft ecosystem technologies A valid UK driving licence and access to your own vehicle What's in It for You? Competitive salary (depending on experience) 25 days' holiday bank holidays your birthday off Flexible working and hybrid arrangements Private healthcare plan Paid day off for charitable volunteering Mental health support via trained first aiders Team events and regular social activities A culture of ongoing training and career development Sound like the right fit? If you're looking for a stable, rewarding role in a collaborative and tech-focused environment, would love to hear from you.