Customer Service Account Executive - FulfilmentEast Grinstead, West SussexUp to £27,699 per annum depending on experienceAbout usWe’re an award-winning, market-leading 3PL specialising in high-quality order fulfilment and delivery services. ILG customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed. ILG is a people business - we invest in training and development, recognising and rewarding our people’s achievements and creating opportunities for them to progress within our business. We understand the importance of making time to unwind and have fun, so we fund a number of social events, including our amazing annual party. So, if you want to develop an exciting career, learn from a friendly team and realise your full potential in a fast-growing company, this is the role for you.The roleAs a Customer Service Account Executive, you will provide front line telephone and email support to a portfolio of Fulfilment Clients, understanding their bespoke requirements and providing a high level of customer response and service. The key responsibilities of the role will include:- Resolving day to day queries including processing of all orders and any correspondence relating to those orders with the customer and other ILG departments- Utilising the client and in-house hosted ticketing system to provide updates on client queries within the agreed SLA and ensuring that all que...