* Poulton-le-Fylde, FY6 8JX – Office Based
* £25,000 to £27,000 + Commission
* On Target Earnings: £40,000+
What's in it for you?
* Competitive basic salary with uncapped commission
* Realistic OTE of £40,000+
* Full training and ongoing development
* Join a growing, dynamic, and supportive team
* Be part of a scale-up business making a real difference in the energy sector
* Office-based role in a professional and approachable working environment
This Role Would Suit Someone Who Is
* A confident communicator with strong telephone skills
* Resilient and able to remain calm under pressure
* Naturally empathetic and able to adapt to different customer needs
* Organised with great attention to detail
* Motivated and capable of managing their own workload
* A team player who can follow structured processes
* Tech-comfortable – especially with Microsoft Office and CRM systems
* Skills and Experience (Preferred but not essential):
* Experience in credit control or debt resolution
* Background in the utilities or energy industry
What You'll Be Doing
As a Credit Control Agent, you'll be the key point of contact between energy suppliers and their commercial customers.
This isn't a one-size-fits-all collections role – it's about understanding each business's unique situation taking steps to help prevent future debt, and finding the right solution.
The Role Of Credit Control Agent
* Proactively contact commercial customers with outstanding balances
* Negotiate payment or alternative commercial resolutions
* Investigate and resolve customer account queries
* Act as an intermediary between energy clients and their customers
* Agree and manage payment plans through to completion
* Recognise vulnerable customers and tailor your approach appropriately
* Identify non-compliant customers and escalate where necessary
* Maintain and manage your own portfolio of customer accounts
* Achieve individual and team KPIs set by both management and clients
Want to join a growing business where your communication skills and emotional intelligence are just as important as your ability to close a deal?
Apply now – and start making a real impact.
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