What you’ll be doing:
* Working closely with a small team of managers to ensure the store runs smoothly every day.
* Taking responsibility for the daily operations of the store, often being the sole manager with full accountability.
* Collaborating with a team to complete tasks, ensuring customers are served efficiently and safely.
* Managing people by overseeing performance, conducting disciplinary actions, and ensuring accurate scheduling and pay.
* Supporting other stores within our network when needed.
What makes a great customer & trading manager:
* Experience in line management within a fast-paced, operational environment.
* Exceptional customer service skills and ability to coach a team to deliver the same.
* Ability to meet KPIs and other performance targets.
* Experience handling disciplinary, performance, or employee relations issues.
* Capability to lead operations independently in the absence of senior management.
Working for us has great rewards
Salary depends on experience, store size, complexity, and location. We offer a range of benefits, including:
* 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on Fridays and Saturdays, and 15% at Argos on pay days.
* An annual performance-based bonus scheme.
* Free food and drinks in stores.
* Generous holiday, maternity, and paternity leave.
* Matching pension contributions of 4-7.5%.
* Sainsbury’s share scheme at discounted rates.
* Wellbeing support, including counseling and legal advice.
* Colleague networks for support and development.
* Cycle to Work scheme for bikes and cycling equipment.
* Special offers on various lifestyle and retail services.
An inclusive place to work and shop:
We are committed to inclusivity, offering support for families and carers, resources for understanding roles, and initiatives promoting diversity. We provide development opportunities, mentorship, and celebrate diversity through events. For more information, please visit here.
If you require reasonable adjustments during the application or interview process, please let us know, and we will support you.
Leading in our stores:
Our managers are the driving force behind our success, leading with passion, boldness, and a focus on service. They empower teams to excel in product availability, safety, and daily operations, creating rewarding work environments and exceptional shopping experiences. This is how we bring our purpose to life, one action at a time.
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