Customer Assistant - InStore Bakery - Grand Junction Crewe RP
Join our team at M&S as a Customer Assistant in our Bakery section, where you\'ll become a champion of our delicious baked goods. We\'re seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day. You\'ll be a brand ambassador who’s ready to recommend our delicious bakery products. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
Overview
The role involves working with specialist cutting equipment and requires applicants to be 18 or over to comply with health and safety legislation.
Work Pattern
Week 1: Tuesday 15:00-21:30, Wednesday 15:00-21:30, Thursday 15:00-21:30, Friday 15:00-21:30, Saturday 15:00-21:30
Week 2: Monday 15:00-21:30, Tuesday 15:00-21:30, Wednesday 15:00-21:30, Thursday 15:00-21:30, Friday 15:00-21:30
Responsibilities
* Serve customers efficiently on the shop floor and at service points
* Keep the store clean and tidy, ensuring shelves are stocked
* Monitor and contribute to daily sales targets, promotions and selling opportunities
* Proactively engage with customers to understand needs and deliver remarkable service
* Build expert product knowledge to sell our products and services
* Utilise digital tools and communication channels to deliver for the customer
Key Capabilities
* High levels of customer service
* Attention to detail and commitment to delivering excellent work
* Open to feedback and able to adapt
* Accountability in planning and managing own workload
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships and is a good listener
* Good digital capability
Qualifications & Requirements
* 12+ (Note: this is a placeholder; the original text requires 18+ due to specialist cutting equipment)
* Willingness to work across various areas of the store and flexible with shifts
* Commitment to following food safety and hygiene standards
EEO & Inclusion
Marks & Spencer is committed to an active Inclusion, Diversity and Equal Opportunities Policy, and we offer flexible working arrangements. If you require reasonable adjustments to any part of the recruitment process, please share requirements when applying. We will ensure a fair and transparent assessment process.
We are an inclusive organisation trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
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