Customer Services Assistant Location : Belfast City Council Pay : £13.91/hour Job Type : Full-time | Some out-of-hours work may be required What You’ll Do Respond to customer enquiries across multiple platforms Use CRM systems to track interactions Support elected members and escalate key issues when needed Handle complaints and ensure a smooth customer experience Encourage feedback and suggest service improvements Process customer transactions securely ✅ What You’ll Need 1 year experience in a customer service role Confident using IT systems (ideally CRM) Great communication and problem-solving skills Team player with strong organisational ability Think you’ve got what it takes? Apply now and be part of a customer-focused team that’s making a real impact in Belfast!