We are looking for an efficient and well organised Ward Clerk to join Ward B4, Colorectal ward.
Our successful candidate will have good administration skills, excellent customer service skills, the ability to prioritise the demands of a busy environment, work autonomously, and be able to prioritise and work well within a team, be able to communicate effectively with members of the public both face-to-face and offer the phone.
Main duties of the job
To ensure that patient’s medical records are maintained in the correct manner from admission to discharge and also provide an efficient reception, telephone and clerical service to the ward.
Working for our organisation
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Detailed job description and main responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Person specification
Education and Qualifications
Essential criteria
1. English and Maths Qualifications at one of the following academic levels/grades:- O Level - Grade A to C CSE Grade 1 only GCSE Grade A to C GCSE Grade 9 to 4 Functional skills Level 4
Desirable criteria
2. NVQ level 2/3 Business and Administration
3. RSA 1 typing/word processing or equivalent
4. Working knowledge of Microsoft Word and Excel
Knowledge
Essential criteria
5. Knowledge of Microsoft Office packages database and patient record systems
6. Willingness to attend training
7. Demonstrate a knowledge of duties required for the post
8. Understanding of confidentiality
9. Attention to detail
Experience
Essential criteria
10. Previous experience of working within the NHS
Communication & Relationship Skills
Essential criteria
11. Excellent communication skills (written and verbal)
12. Confident telephone manner
13. Excellent customer service skills
14. Ability to work as part of multi-disciplinary team
15. Work without direct supervision
16. Able to relate to the public calmly and in a professional manner
17. Ability to use own initiative
Planning & Organisational Skills
Essential criteria
18. Good organisational skills
19. Able to deal with a steady flow of work and sudden episodes of heavy influx of work
20. Able to work flexibly to meet the needs of the service
Using AI for jobs applications:
Whilst we encourage the use of technology to help manage time and support innovation. However, it is your responsibility to ensure your application is personalised and clearly reflects your own skills and experiences. While AI can assist with drafting, it should only be used as a support tool. The content must be your own work and accurately represent your knowledge, abilities, and values. Over-reliance on AI-generated content may result in your application being rejected. A common issue arises when we receive multiple applications with identical or overly generic language.
The use of AI during assessments, including interviews, is not permitted unless it has been pre-approved as part of a reasonable adjustment. For digital interviews, you may be asked to provide a 360-degree view of your surroundings on camera and confirm that no additional devices are present. If we suspect AI is being used during an interview, we may pause the process to clarify or adjust our approach to questioning.
Caring for patients demands integrity, honesty, and accountability. We expect your application and participation to be authentic and a genuine reflection of your own experiences and values.
Multi-site working
The four partner Trusts of the Black Country Provider Collaborative (Dudley Group NHS FT, Royal Wolverhampton NHS Trust, Sandwell & West Birmingham NHS Trust, and Walsall Healthcare NHS Trust) are actively working in partnership to deliver a collective vision focused on providing "better, faster and safer care to the population of the Black Country and beyond".
To support this vision, we are (where appropriate and safe to do so) actively looking at new models of care which:
21. Better protect elective / planned care service delivery across the system by organising on a 'hot and cold' arrangement
22. Consider the optimal use of resources through consolidation and specialisation, and
23. Seek to reduce unwarranted variance, level up / standardise care through a 'Networked Service Solution' approach across the four sites
Against this context, although this post is hosted by The Dudley Group, there may be an expectation to work flexibly across the four partner Trusts to better meet patient and service needs.
Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered, dependant upon Job Role and Salary needed to meet the criteria for sponsorship, alongside all other applications. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK.
It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here Criminal records checks for overseas applicants.
Not everyone needs a ‘Skilled Worker’ visa.