Overview
Operator Training Administrator role at Linde Material Handling.
The Operator Training Administrator plays a central role in delivering exceptional customer service and ensuring smooth training operations, managing bookings, client queries, certification, and instructor coordination. This position has a clear element of new business, focused on generating growth from within our existing customer base across the KION brands; identifying opportunities, following up with existing customers, and encouraging them to expand their use of internal forklift training.
Responsibilities
* Manage inbound customer enquiries via phone, email, and web form, across the UK
* Generate and follow up on training quotations, supporting clients to choose the most effective and value-driven training packages
* Book operator training sessions using the FTT Key system and coordinate scheduling with instructors
* Prepare and issue accredited training certificates; ensure accurate uploads to the ITSSAR national database
* Investigate and resolve invoice discrepancies with internal teams and external customers
* Assist in business development and project work, including supporting the preparation of tracking spreadsheets and system improvements
* Maintain all issued equipment to the expected standard and report faults immediately
* Support continuous improvement and digital transformation by embracing new processes and tools, completing training, and suggesting efficiencies
* Work to bring onboard existing Customers from the wider organisation to expand their spend on Internal Forklift Training
Qualifications
* A strong administrative background, ideally in a customer-facing and/or training
* Confident communicator across phone, email, and digital platforms
* Experience with booking systems and Microsoft Office suite
* High attention to detail in certification and data entry
* Proactive, adaptable, and keen to suggest better ways of working
* Ideally, knowledge of ITSSAR standards
* Commitment to Health & Safety, PPE usage, and data compliance
* Comfortable with an element of new business activity, including identifying and following up opportunities with existing customers
Seniorinity and Employment
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Machinery Manufacturing
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