Delivery Manager – Data Centre Recruitment
Reports to: Director Client Engagement
Role Purpose
The Delivery Manager is responsible for setting up, scaling, and embedding recruitment delivery best practice across managed accounts within the Data Centre sector. This is a fast-paced, competitive, and highly rewarding environment, supporting mission-critical infrastructure projects where hiring needs evolve quickly. Operating within an exciting hybrid delivery model, the role combines reactive recruitment delivery with proactive talent planning — ensuring today’s hiring needs are met while preparing for future demand.
Key Responsibilities
Delivery Function Set-Up & Best Practice
* Design and establish recruitment delivery frameworks, processes, and standards
* Roll out best-practice recruitment approaches across managed accounts
* Create consistent ways of working that support quality, speed, and scalability
* Ensure a strong, consistent candidate and client experience
Delivery Prioritization & Demand Alignment
* Own prioritization of recruitment activity as new roles and projects come online
* Partner with Account Managers to align on hiring demand, timelines, and
* Provide clear direction on role priority and delivery focus
* Monitor delivery risk and flag emerging challenges early
* Proactively recruit in high demand periods
Performance & Quality Oversight
* Own recruitment delivery performance against agreed KPIs and SLAs
* Use delivery data and market insight to drive continuous improvement
* Act as an escalation point for complex or high-risk recruitment challenges
* Support testing and rollout of new delivery approaches where required
Stakeholder Collaboration
* Work closely with Account Managers and Marketing Executives to translate demand into delivery plans
* Support onboarding and mobilisation of new accounts, projects, or delivery
* Influence internal stakeholders to align on priorities, expectations, and delivery approach
* Lead, coach, and develop recruitment delivery teams
* Set clear expectations around delivery standards and outcomes
* Build a high-performing, collaborative delivery culture
Customer Value Focus
* Clear, transparent prioritisation as hiring needs evolve
* Active, well-aligned talent communities supporting delivery outcomes
* Early identification of talent challenges with proactive solutions
* Act as market SME to support
* Consistent, high-quality recruitment delivery in a fast-moving market
Key Skills & Experience
* Proven experience leading recruitment delivery in RPO, MSP, embedded, or
* Strong experience setting up or evolving recruitment delivery functions
* Demonstrated ability to balance proactive planning with reactive delivery
* Strong market awareness with the ability to spot talent risks early
* Confident using data and insight to guide delivery decisionsCalm, collaborative leadership style suited to high-growth environments
Success Measures
* Successful setup and adoption of delivery frameworks and best practices
* Clear alignment across the micro-enterprise (Account, Delivery, Marketing)
* Early identification and resolution of talent challenges
* Consistent delivery performance against KPIs and SLAs
* Positive feedback from Account Managers, clients, and delivery teams
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