Location : London (UK) - 4 days a week in office
Responsibilities
* Operational support for assigned ships.
* Being first point of contact for Cruise Managers and Local Hosts for day-to-day operational business.
* Communicating last-minute changes to vendors, Cruise Managers, Local Hosts, and ships as needed.
* Liaising with Suppliers on expected participation levels and services needed per cruise whilst readjusting them accordingly when required.
* Controlling the quality and performance of our suppliers, Cruise Managers and Local Hosts (assigned ships).
* Following up on quality of services and following up on Cruise Managers and Local Hosts tour report service feedback (assigned ships).
* Covering emergency duties / phone (including weekends) as required on a rotational basis.
* Communicating with our international offices / teams to successfully deliver Uniworld cruises / products.
* General administrative duties, which can include but not limited to, invoicing queries, deviations, special events / activities, and daily operation delivery for your allocated ships.
* Special assignments and projects as delegated to you.
You
* Preferable have previous cruise industry experience and destination knowledge of European rivers / cities is desirable.
* Are an organised and proactive team player that works autonomously and has outstanding people skills.
* Great interpersonal skills to develop relationships with shipboard staff, suppliers, and internal departments.
* Have minimum of 2 years work experience in Operations. Having tourism or hospitality background and experience in dealing with customers and suppliers would be preferred.
* Have excellent organizational & IT skills (MS Office, presentation software & social media)
* Experienced in operating / working in ‘MarineXchange (MXP)’ is desired but not essential.
* Excellent command in English, both written and verbally for daily operations and an additional European language (German, French or Italian) advantageous.
* Excellent communication skills.
* Are a citizen of U.K. or can provide proof of eligibility to working in the U.K.
* Want to become part of The Best!
We
* Are a company with strong values. We are committed to our responsibilities.
* Take your career seriously and provide on-going opportunities for personal development.
* Forward thinking ways of working.
* Are looking for You !
#J-18808-Ljbffr