Specialist Technical Author (Transformation Project)
Apply locations
Cambridge Office
Time type
Full time
Posted on
Posted 2 Days Ago
Job Requisition ID
1323
Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.
Our roots lie deep in innovation. The Darktrace AI Research Centre based in our Cambridge, UK headquarters, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications.
For more information on our cutting-edge technology, visit darktrace.com.
Job Description:
As a Specialist Technical Author, you will work alongside the R&D, Design, and UX/UI Departments, familiarising yourself with the technology and establishing connections with the individual contributors responsible for these technologies. You will create technical materials to support our customers, partners, and the wider Darktrace community.
This role offers the opportunity to lead a medium-term technology transformation project, migrating Darktrace technical content to a new Documentation as Code platform. A successful candidate will work alongside the Product Information team to design a content strategy and migration plan and lead the implementation of the project.
This is a hybrid role, with a compulsory attendance of 2 days a week in the Cambridge office.
Within this Specialist Technical Author role, you will be leading the technology transformation project to migrate Darktrace technical materials and design and implement content strategies using industry best practices. You'll also be:
* Researching and implementing feedback systems for technical content
* Technical document writing, editing, and proofreading
* Curating content and liaising with translators for multi-language support
* Reviewing documentation and providing feedback
What experience do I need:
We are looking for candidates with experience in technical authorship either from software or scientific industries. You'll have experience with technical authorship frameworks, docs-as-code platforms, and feedback processes. You'll also:
* Be experienced in writing technical documents or long-form academic material
* Have the capacity to work with a range of skill levels, from experienced engineers to junior end-users
* Have a passion for detail and strong analysis skills
* Have a continual improvement mindset
Join us in creating impactful technical documents and enhancing user experiences in the technology sector.
Benefits:
* 23 days’ holiday + all public holidays, rising to 25 days after 2 years of service
* Additional day off for your birthday
* Private medical insurance covering you, your cohabiting partner, and children
* Life insurance of 4 times your base salary
* Salary sacrifice pension scheme
* Enhanced family leave
* Confidential Employee Assistance Program
* Cycle to work scheme
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