Job Description
Customer Service Administrator\n\n£24,500pa, NN17 4AN, 33 days leave, 9am - 5pm M-F, Healthcare, Life Insurance, Parking, Training, Permanent, Immediate Start\n\nDue to continued success and career progression, a head office location of a niche specialist machinery supplier has an exciting opportunity for a Customer Service Administrator to join them. You will provide administration support to customers and field based colleagues:\n\nTaking incoming calls and emails from customers and team of engineers and managing their queries, making regular outbound contact with customers to confirm time-scales\nPreparing and distributing quotations to customers, processing confirmed visits\nScheduling preventative maintenance site visits, ensuring all parts itinerary is present prior to visit, ordering parts from supplier when required\nLiaising with field team daily, update jobs on CRM system, liaising with other teams including workshop when required\nCompiling information for reports for senior management\nAll administration duties related to the role, providing adhoc administration support to other areas of the business when required \n\nWe would expect the successful Customer Service Administrator to be able t demonstrate a good working knowledge of databases/CRM systems and Microsoft office including Excel, be an excellent communicator and have a friendly and con...