At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.
Everything you need to know
Are you ready to take ownership of a key business area and deliver exceptional fleet services? As a Customer Support Manager, you’ll be the dedicated point of contact for your allocated business directorate, working closely with Directors and leadership teams to proactively identify and meet fleet demands. You’ll manage the end‑to‑end customer relationship—from strategy and procurement to delivery and ongoing support—ensuring seamless service that meets expectations on time, quality, and budget.
You’ll be part of a collaborative team of Delivery Managers, driving operational excellence and customer satisfaction across the board. Your role will include regular site visits, vehicle audits, and active participation in customer meetings. By embedding yourself within your business unit, you’ll champion compliance, performance, and continuous improvement—making sure every aspect of the fleet experience is first‑class.
Key accountabilities
* Ensuring your customer teams are prepared, competent and compliant and have what they need to deliver their day‑to‑day roles from a fleet perspective.
* Optimising and driving daily performance on vehicle utilisation and vehicle off road (VOR).
* Supply feedback to the wider fleet team on vehicle planned replacements and support customer engagement.
* Ensuring our people go home safe and well each day, with Health and Safety at the forefront of your decision making.
* Facilitating programmes and vehicle configuration sessions.
* Collaboratively working across the Fleet and Operational functions to communicate any fleet issues / updates and find solutions to ensure a smooth operation.
* Ensuring your business area is compliant with transportation regulations, health and safety standards and environmental requirements.
* Adopting a continuous improvement process. Identifying and driving areas of improvement and value to our organisation.
* Managing and owning site‑based customer issues and complaints that have not been resolved.
* Supporting projects and implementations as required.
What we’re looking for
In order to be successful in this role, you’ll need to bring a dynamic mix of operational expertise, stakeholder engagement and fleet sector knowledge. You’ll thrive in a fast‑paced environment, confidently managing compliance, audits, and process improvements while demonstrating resilience and collaboration across teams. Your ability to communicate effectively with senior colleagues and suppliers will be key, as will your understanding of fleet operations, health and safety regulations, DVSA standards and SBF processes.
You’ll be tech‑savvy, with strong IT skills and a sharp eye for detail, capable of interpreting and applying industry standards and company KPIs to drive performance. Your experience in managing senior stakeholder relationships and delivering measurable results will set you apart, ensuring you’re ready to make a real impact in this exciting and high‑profile role.
How we’ll reward and care for you
* 28 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year)
* Annual bonus scheme (of up to £2,250 per annum based on company performance)
* Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
* Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
* Dedicated training and development with our ‘Academy’
* Electric vehicle scheme and retail offers
* Family friendly policies (including a year off paid for any maternity and adoption leave)
* Two volunteering days per year
Let’s go
We look forward to hearing from you.
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