Overview
It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting.
Responsibilities
* Being a colleague in one of our stores means you will help to serve our shoppers better every day.
* You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
* Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
* Work in a fast‑paced retail environment, with bags of variety.
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.
* Be there for customers, listening to them and helping to make sure they leave the store with what they came for.
* Look for ways to improve service, including coaching your colleagues and giving feedback to the team.
* Guide and support your colleagues in‑store, making sure it stays a safe place to work and shop.
* Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store.
* Lead from the front, and set a great example for your colleagues in everything you do.
* Coordinating the store team to deliver an easy, fuss‑free shopping experience for customers.
* Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks.
* Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone’s safety.
* Being the go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
* Keeping the store always clean, tidy, and well‑presented.
* Supporting managers to coordinate seasonal, community and charity events.
* Contributing to a great team atmosphere, that is inclusive of everyone.
* Providing great customer service, by listening to our customers and putting them first in everything you do.
* Keeping the team well‑informed and up to speed on any communications, changes, or updates.
* Staying knowledgeable about store performance, and looking for ways to improve and simplify operations.
* Coordinating store improvements, and removing any obstacles that might be getting in the way of great service.
* Following health and safety routines and procedures, and ensuring colleagues do the same.
* Recognising and celebrating colleagues who are providing great service.
* Being a great role model by always giving thoughtful customer service that ensures every customer’s needs are met.
* Building strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work.
* Being a clear communicator, comfortable with using a variety of methods to keep your team well‑informed and up to date.
* Being comfortable taking the lead, and overseeing the store in the absence of your Manager.
* Being a good decision maker, who’s flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues.
* Motivating your team to deliver beyond expectations.
* Being curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day.
Qualifications
* Be 18 years of age or older.
* Strong communication skills and ability to work well in a team.
* Experience or willingness to learn retail store operations, customer service, and leadership responsibilities.
* Ability to work flexible hours, including evenings and weekends.
Compensation
£40,393 per year (estimated) – beginning at £14.76 per hour; additional payments may apply depending on location and role performance.
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