Job Description
Retention Lead (3 Days/Week - Up to £80,000
Location: Orpington (Hybrid)
A fast-scaling subscription business in the prize competition space is looking for a Retention Lead to take full ownership of customer retention strategy and execution. With strong brand partnerships, rapid growth, and new product lines (including instant win games), the company is entering its next phase - and needs someone to keep customers engaged, loyal, and active.
The Role:
This is a high-impact, standalone role for someone who knows how to reduce churn, drive lifetime value, and make sense of behavioural data. Working closely with CRM, customer service, product and marketing, the Retention Lead will design and deliver strategies that keep users coming back - from smarter campaigns to contact centre scripts to VIP game player engagement.
Key Responsibilities:
* Own retention strategy across subscriptions and new game products
* Spot drop-off points and design interventions to reduce churn
* Work hands-on with CRM to deliver segmented campaigns
* Collaborate on contact centre scripting to improve outcomes
* Use data to guide decisions and measure impact
* Cross-sell/upsell where relevant to increase LTV
About You:
* Proven experience in a retention or lifecycle role (ideally digital/subscription)
* Confident with data, segmentation, and customer journeys
* Comfortable getting stuck into CRM execution and testing
* Collaborative, hands-on, and outcome-focused
* Bonus: exposure to instant win games, contact centres, or international markets
Why Apply?
* Key strategic role in a business growing fast
* Flexibility (3 days/week) with hybrid working
* Big impact, strong leadership support, and no red tape
Ready to make your mark?
Apply now and help shape the future of customer loyalty in a standout digital business.