Overview
Surrey & Borders Partnership NHS Foundation Trust plays a vital role in the health and wellbeing of 1.4 million people across Surrey and north‑east Hampshire. We provide mental health, learning disability, neurodiversity and substance use services that make a profound difference to individuals, families and communities. Rated ‘Good’ by the CQC, we are recognised for our values‑led approach, our commitment to compassionate care, and championing innovation and R&D. We have strong foundations and significant ambition; our aim is to deliver great care, everywhere, every day.
We are now seeking to appoint a new Chief Operating Officer (COO), following the retirement of our current postholder. As our COO, you will lead the delivery of all operational services, working as a key member of the Executive Team to ensure the highest standards of quality, safety, access, performance and experience. You will be a visible and motivating presence across the organisation, inspiring our people, strengthening our culture, and ensuring our values are felt in every interaction.
Responsibilities
* Leading the operational delivery of mental health, learning disability and specialist services across the Trust, ensuring high‑quality, safe and accessible care.
* Translating strategy into effective service plans aligned with local and national NHS priorities, including strengthening community‑based care.
* Driving improvements in access, flow, waiting times and productivity, ensuring robust performance management across all operational divisions.
* Championing a culture of quality, safety and continuous improvement, and ensuring compliance with CQC standards.
* Providing visible, compassionate and inclusive leadership, strengthening management capacity and supporting the wellbeing and development of our workforce.
* Building strong relationships with people who use services, carers, ICS partners, commissioners, local authorities and the voluntary sector.
* Supporting digital transformation, data‑driven insight and innovative models of care that modernise service delivery.
* Overseeing budgets in partnership with the Chief Finance Officer, ensuring financial sustainability, efficiency, and effective stewardship of resources.
* Ensuring strong governance, contributing to Board assurance, and providing clear insight to support strategic decision‑making.
Qualifications and experience
We are seeking a strategic leader with extensive experience in the delivery of healthcare services. You will share our ambition to deliver Outstanding services, and bring a strong focus on operational grip, consistency, delivery, and performance. You will be skilled at navigating complex systems, delivering transformation and improvement, and motivating multidisciplinary teams to achieve high standards. A background in mental health services is not essential.
What we offer
In return, we offer the opportunity to play a central role in shaping the future of mental health and specialist services for our population, working with a committed workforce and a strong Executive Team within an innovative and compassionate organisation determined to deliver better care, closer to home.
Please note that this post is based on-site in Leatherhead, with travel to other sites at necessary.
A full recruitment pack can be downloaded from this page.
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