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About THG Ingenuity
THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.
About THG Experience
THG Experience is home to our portfolio of prestige event locations and luxury properties, including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content to ensure our brands and partners make real-world connections with customers. We also collaborate with THG Society, our influencer marketing platform, to access extraordinary locations, create content and host events with influencers and clients. THG Experience supports rapid growth for THG’s fast-moving, global brands.
THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG Ingenuity is committed to creating a diverse & inclusive environment and welcomes applications from all sections of the community. We endeavour to respond to every application we receive within 14 days. If you haven’t heard from us within that time frame or you have questions about this or other positions, please contact our Talent team.
About the Role
We are currently recruiting for an experienced Food & Beverage Assistant to join us at King Street Townhouse Hotel and Spa. We are looking for a talented, passionate individual to join our team and create memorable guest experiences. You will be responsible for maintaining the highest standard of professionalism in all areas of operation and carry out all duties to our world class standards. The hotel includes King Street Tavern (bar, restaurant and wine cellars), afternoon tea rooms, conferencing & events space, gym and treatment rooms, which are available to hotel guests. King Street Townhouse boasts features such as its rooftop infinity spa pool with views of Manchester’s town hall. The hotel hosts christenings, weddings, anniversaries and birthday celebrations, along with regular corporate banquets and events. Explore more about King Street Townhouse Hotel here.
Benefits
* Exclusive room rates for you and your family
* 20% off dining at our hotel, 50% off at Hale Country Club & Spa
* Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
* In-person or video GP consultations, discounted prescriptions, and physiotherapy
* Increasing annual leave with service, plus your birthday off
* Continuous learning and development opportunities
* £250 bonus for referring a friend
* Complimentary meals during shifts and provided uniforms
* Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
* Access to in-house Wellbeing Program
* Pension scheme for financial stability
Responsibilities
* Able to work in all areas of Food & Beverage including Bar, Restaurant, and 6th-floor south terrace.
* Welcome members and guests in a polite and friendly manner
* Take and deliver customer orders, consistently demonstrating high levels of customer service
* Prepare set ups for tables
* Manage guest queries in a timely and efficient manner
* Up-sell with latest departmental incentives
* Ensure compliance of brand standards
* Strive to achieve departmental targets
* Ensure cleanliness of work areas
* Comply with club security, fire regulations and all health and safety legislation
* Comply with local licensing laws
* Be environmentally aware
* Assist other departments wherever necessary and maintain good working relationships
Requirements
* Ideally, 1 year of experience working in a hospitality environment
* Flexibility in availability and adapting to shift patterns as needed
* Enthusiasm for working in a team environment
* Ability to work under pressure while maintaining a high standard of service
* Strong team-working skills, contributing to collaborative success
* Self-motivation, with the ability to work proactively and independently when needed
* Good people skills, building positive relationships with customers and colleagues
* Physical stamina to stand for extended periods and handle a fast-paced working environment
* Attention to detail and pride in delivering high-quality service
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