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Business support analyst

Chelmsford
CLOUDSERVE TECHNOLOGIES LTD
Support analyst
£29,500 - £34,500 a year
Posted: 21 September
Offer description

Full job description

Job Responsibilities:

* Elicits, analyzes, specifies, and validates the business needs of stakeholders, be they customers or end users.
* Collaborates with project sponsors to determine project scope and vision.
* Clearly identifies project stakeholders and establishes customer classes, as well as their characteristics.
* Conducts interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
* Identifies and establishes scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
* Works with stakeholders and project team to prioritize collected requirements.
* Researches, reviews, and analyzes the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.
* Assists in conducting research on products to meet agreed upon requirements and to support purchasing efforts.
* Participates in the QA of purchased solutions to ensure features and functions have been enabled and optimized.
* Participates in the selection of any requirements documentation software solutions that the organization may opt to use.
* Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
* Develops and utilizes standard templates to accurately and concisely write requirements specifications.
* Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
* Creates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
* Develops and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.
* Assists with the interpretation of customer requirements into feasible options, and communicating these back to the business stakeholders.
* Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
* Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
* Provides guidance and/or instruction to junior staff members.

Business Analyst Qualifications / Skills:

* Able to exercise independent judgment and take action on it
* Excellent analytical, mathematical, and creative problem-solving skills
* Excellent listening, interpersonal, written, and oral communication skills
* Logical and efficient, with keen attention to detail
* Highly self-motivated and directed
* Ability to effectively prioritize and execute tasks while under pressure
* Strong customer service orientation
* Experience working in a team-oriented, collaborative environment

Education, Experience, and Licensing Requirements:

* College diploma or university degree in the field of business administration, finance, or information systems
* Three to five years related work experience
* Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development
* Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources
* Working knowledge of Windows office systems
* Excellent understanding of the organization's goals and objectives

Job Types: Full-time, Part-time, Permanent

Pay: £ £33,500.00 per year

Benefits:

* Casual dress
* Company events
* Company pension
* Employee discount
* Enhanced maternity leave
* Flexitime
* On-site parking
* Referral programme
* UK visa sponsorship
* Work from home

Flexible Language Requirement:

* English not required

Schedule:

* 8 hour shift
* Monday to Friday

Supplemental pay types:

* Bonus scheme
* Loyalty bonus
* Performance bonus

Ability to commute/relocate:

* Chelmsford, CM1 1JR: reliably commute or plan to relocate before starting work (preferred)

Job Types: Full-time, Permanent, Apprenticeship, Graduate

Pay: £29,500.00-£34,500.00 per year

Benefits:

* Casual dress
* Flexitime
* Free parking
* On-site parking
* Transport links
* UK visa sponsorship

Work Location: Hybrid remote in Chelmsford CM1 1JR

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