Working hours will be: Monday Tuesday Friday As Previously mentioned: Answer telephone calls, listening with empathy and compassion to ensure that patients are directed to the right service to meet their needs. Awareness of practice policies and procedures with the confidence to make reasonable adjustments to meet the needs of individuals. Manage the front desk, welcoming visitors and supporting patients and colleagues to ensure smooth running of the service. Provide administration support to clinicians/service providers when requested.
Manage the waiting rooms, keeping these tidy and well stocked. Ensure patient encounters are recorded accurately on clinical systems. Manage patient prescriptions, ensuring these are processed and issued correctly. Monitor and respond to emails into the surgery.
Prepare patient registration packs and ensure patient registrations are completed and processed correctly and timely. Monitor tasks, results, and referrals, following up queries and ensuring patients are kept informed of relevant results and treatment pathways. Ensure your work area and patient accessible areas are safe and free of adverse risk to health. Work as part of the team to open the surgery at the start of the day, close and secure the surgery at the end of the day.