Overview
At Pandora, we believe in creating moments that matter — for our customers and for our team. We’re currently looking for an organised, proactive and results-driven Assistant Store Manager (Full-Time) who can lead from the shop floor and on retail operations, and inspire a high-performing team to beat their targets and provide a world-class service. If you’re passionate about people, performance, and creating meaningful moments, then we'd love to have you join us!
Named one of the Sunday Times’ ‘Best Places to Work 2023’ in the UK, Pandora is a company that dares to dream, cares deeply, and empowers its people to deliver exceptional results — every single day.
The Role
As an Assistant Store Manager, you’ll be the backbone of store operations, supporting the Store Manager in delivering commercial success, leading, coaching and developing a high-performing team, and role modelling our signature selling ceremony for world-class customer experience. You will be responsible for the successful running and trading of the store in the absence of the store manager.
What You’ll Do
Commercial Focus
* Drive store performance by analysing sales, KPIs, and customer feedback, using insights to make commercial decisions
* Support the Store Manager in planning and executing effective business strategies that deliver on sales targets
* Champion visual merchandising and product displays to reflect brand guidelines and maximise commercial impact
Leadership
* Support in building, leading and nurturing a diverse, inclusive and engaged team to unlock their full potential and support their development
* Deliver clear and consistent communication, impactful feedback, and support with regular development conversations
* Act as a trusted leader and role model, helping to embed our values of Dream, Dare, Care, and Deliver across your team
Customer Experience
* Be a Pandora ambassador on the shop floor — bringing deep product knowledge, passion for storytelling, and a commitment to our brand values
* Inspire your team to create unique, personalised and meaningful moments for customers by role modelling our selling ceremony
* Take ownership of excellent customer service standards and resolve escalated issues with professionalism and care.
Store Operations
* Support in daily operational tasks including rotas, stock control, till operations, and managing security, health and safety, and compliance.
* Plan staffing levels in line with commercial needs and seasonal trends.
* Ensure high shop floor standards, smooth stock management, and overall operational excellence.
The Successful Candidate
You’ll be a highly capable leader and a passionate team player who thrives in a fast-paced environment. You’ll bring strong people skills, commercial acumen, and an infectious energy that inspires and elevates those around you.
Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior supervisor, or current assistant manager looking for your next challenge then this could be the opportunity for you.
* Proven experience driving sales and profitability in store
* A passion for driving a culture of exemplary customer service, with the ability to establish and coach a high-performing team
* Strong communication and organisational skills with the ability to multitask and prioritise, being adaptable and flexible to changing business needs
* A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values
* A growth mindset — someone who thrives on feedback, embraces change, and is always looking to raise the bar
* A well-presented appearance with a taste for desirable products and a passion for retail
Why Work With Us?
* A highly competitive salary
* Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!)
* Generous jewellery uniform allowance to express your style and individuality
* Employee discount to treat yourself and your loved ones
* ‘Wear box’ access: Select jewellery to wear each time you’re working
* Exclusive retail, hospitality, and entertainment discounts via our online benefits platform
* Free support for you and your loved ones through ‘Retail Trust’ on all things health and wellbeing, financial advice, legal aid, and lots more
* Parties, incentives and gifts throughout the year
* Clear career progression and training opportunities, empowering you to grow and succeed
For reasonable adjustments during interviews, please inform us as soon as possible.
Job Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: Retail Luxury Goods and Jewelry
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