Join our dynamic team at Chase UK, where we focus on creating customer-centric products that address real-world challenges. We foster an environment that encourages skill development and personal growth, valuing collaboration and curiosity. As a UX Writer within our diverse and innovative organization, you'll play a crucial role in shaping content experiences.
As a UX Writer within our diverse and innovative organization, you will play a crucial role in shaping content experiences. You will work collaboratively in a multi-disciplinary team with designers, engineers, and product managers to create clear, user-focused content for new products and services. You will have a clear understanding of the business promoters behind product goals and translate them into compelling content strategies. Using customer insights and data, you will inform content decisions and establish voice and tone guidelines. You will create and deliver high-quality content, including microcopy, error messages, onboarding flows, tooltips, and UX content. You will develop content guidelines and participate in usability research to test and refine content. Collaborating with design team members and other stakeholders, you will identify content opportunities that create value for our customers. You will proactively contribute to content design systems and style guides, ensuring consistency across all customer touch-points. Working with engineering and product development teams, you will implement final content solutions. Additionally, you will estimate and plan your own work and assist with content prioritization across multiple product initiatives, presenting content strategies and communicating rationale to team members and stakeholders.
Required qualifications, skills, and/or capabilities
* Work collaboratively in a multi-disciplinary team with designers, engineers and product to create clear, user-focused content for new products and services.
* Have a clear understanding of the business drivers behind the product goals and translate them into compelling content strategies.
* Use customer insights and data to inform content decisions and voice and tone guidelines.
* Create and deliver high-quality content – including microcopy, error messages, onboarding flows, tooltips, and UX content.
* Develop content guidelines and participate in usability research to test and refine content.
* Collaborate with design team members and other stakeholders to identify content opportunities that create value for our customers.
* Proactively contribute to content design systems and style guides, ensuring consistency across all customer touch-points.
* Collaborate with engineering and product development teams to implement final content solutions.
* Estimate and plan your own work and help with content prioritisation across multiple product initiatives.
* Present content strategies and communicate rationale to team members and stakeholders.
Role requirements
* Experience with UX writing and content design across multiple devices and platforms in mobile and web customer-focused applications.
* Strong portfolio demonstrating content design processes, such as content audits, information architecture, content strategy and content testing.
* Ability to synthesise complex financial concepts into clear, accessible language for diverse user needs.
* Effective communication of content solutions and strategy across roles and levels.
* Awareness and practical understanding of accessibility standards, and their application to content experiences.
* Experienced in applying compliance requirements to content, and working with legal teams in regulated industries.
* Background in scaling content processes, and adapting to rapid growth or organisational change.
* Proficiency with modern design and content collaboration tools (we use Figma).
* Bachelor's degree in English, Journalism, Communications, UX Design, or related field, or equivalent professional experience.
Your soft skills should include
* Exceptional written and verbal communication skills with attention to detail.
* Ability to work collaboratively, shape inclusive and growth oriented culture and adapt to evolving stages of the business.
* Ability for independent decision-making as well as taking direction and work as a part of a team
* Ability to work in a dynamic, agile environment.
* Curious, versatile and solution oriented mindset with empathy for user needs.
* Strong advocacy skills for user-centered content and accessibility principles.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.