Lead Engagement Advisor
Nationwide hybrid working
Permanent, full time (37.5 hpw)
Salary £27,574 - £30,455 plus great benefits including Health Cash Plan
Home, a place where you belong
Are you passionate about customer experience? Join us as our Lead Engagement Advisor, where you will play a key role as an ambassador for customer engagement, shaping the engagement agenda for Home Group and beyond.
You will work closely with regional teams, ensuring our customers are supported to meet their aspirations, develop skills and come together with others
Typical day as Lead Engagement Advisor
Working closely with customers to identify areas for involvement and scrutiny.
Working closely with regional teams to support the delivery of regional plans.
Maximise customer engagement across a named region and specific business areas.
Youll use a variety of channels to offer opportunities to as many people as possible, ensuring your approach considers the barriers to engagement and seeks to overcome them.
Provide support and guidance to colleagues across the business to enable them to engage customers
Youll be responsible for the administration associated with all relevant customer engagement activities, and support customers with their associated admin.
Fancy going home each day knowing that you have helped change our custome...