HR/People Services Team Manager - Vetting - Contract to the end of the year
Glasgow - Hybrid - 2-3 days/week in office
To lead and manage a small designated Vetting Services Team overseeing the roll out of Enhanced Vetting Checks for our employees in line with Policy.
Accountabilities:
.Central coordination point for all vetting activity - plans and overseas workload ensuring team delivers against requirements per roll out phase
*Ensures Service Delivery and Customer Experience meets expectation and SLAs
*Process design and collateral provision for retail roll out
*Dashboard management and progress reporting for leaders and other stakeholders on completion rates
*Working closely with vetting partner to monitor risks and support employees and candidates
*Manages escalations and the provision of Employee Relations case management guidance in relation to vetting fails or refusals
*Be a key point of contact for other work-streams both within the People Services function and other areas of the business, to ensure that your team are represented. Build effective relationships that can be leveraged when needed
Experience:
*HR background
*Team management experience (for 2 people)
*Sound experience and understanding of multiple policies, procedures or systems.
*Communication - both written and verbal, with the ability to influence at all levels
*Must be able to handle complex issues in a professional and sensitive manner.
Some experience in vetting/working with screening partners would be useful
Project People is acting as an Employment Business in relation to this vacancy.