Sales Support Coordinator – Avonmouth (J238)
£28-31k
Our client is the UK’s largest independent supplier of plant and machinery to the construction, demolition, ports, timber, scrap and recycling sectors. Through the expertise of their people and investment in technology, they help customers achieve maximum efficiency by providing equipment solutions that support both their commercial and environmental objectives.
They are seeking an enthusiastic Sales Support Coordinator to join their dynamic and welcoming team.
Main Responsibilities:
* Proactively support Sales Managers to meet customer’s needs, from start of the customer journey through to completion.
* High levels of diligence, accuracy and pace need to operate within set business processes and procedures whilst maximising customer satisfaction.
* Assist customers and Sales Managers with all account related questions. Provide accurate timely information regarding enquiries.
* Be the link between departments across the business to ensure customer expectations are met.
* Accurately updating our in-house ERP system in a timely manner.
* Generating Equipment Sales agreements for new customer orders.
* Raising Workshop prep job sheets and coordinating with multiple departments to ensure specifications are correct and machines will be ready for dispatch in line with customer expectations.
* Ordering new and used Plant & Equipment from OEMs and maintaining accurate equipment records. Including but limited to raising Equipment Purchase Orders, processing goods receiving and coordinating prompt payments to suppliers.
* Actioning any machines swaps once notified, including:
* Answering incoming telephone calls, being the first point of contact for existing and prospective customers.
* Any other tasks required by the business, within capabilities
Skills and Attributes:
Essential
* Able to thrive and succeed in a busy, ever-changing environment
* Excellent problem-solving skills with accuracy and attention to detail
* Ability to multi-task and prioritise own tasks as required
* Proficient in the use of Microsoft Office Suite, including Excel and Outlook
* Strong communication skills and able to build relationships with key stakeholders
Desirable
* Experience from a Plant, Truck, or Agricultural sales administration background advantageous but not essential
* Familiarity with dealer management systems
Personal Qualities
* Shows dedication and accountability
* Team player, support the wider team
* Clear and confident telephone manner
* Can set and meet deadlines while maintaining strong attention to detail
* Understanding the importance of accurate reporting
* Be open to new ideas and solution orientated, if you identify a problem, can take ownership, and evaluate different solutions through to completion
Due to the high volume of interest we receive, we aren’t always able to respond to every candidate individually. If you haven’t heard from us within 10 working days, it unfortunately means your application was unsuccessful on this occasion