It's an exciting time to join Team TLH. We're on a mission to be the 'Number One choice for all Hotel Based Leisure in Torquay' with an ambition to be busy 365 days a year Our star-studded team is the key to delivering our mission and we want the best people in the Bay to be part of it.
As a Reservations Team Leader, you will be a key part of our Private Reservations team within our Sales & Marketing department, providing an excellent level of customer service at all times. The role requires leading by example and supporting the rest of the team as needed with administration, e-mail queries, online bookings and in-bound telephone reservations. This is a back of house office-based role rather than a front desk customer facing role.
The successful candidate must have previous Hotel or Guest Services experience, and at least some weekend availability.
Your responsibilities will include:
* Deal efficiently and politely with all telephone, email and internet enquiries
* Ensure that all reservations are recorded following established procedures and that they are input accurately & promptly onto the system
* Maximize revenue by converting enquiries, recognising business prospects and promoting premium bookings & re-books
* Identify opportunities to improve performance and efficiency of the team, including current systems and procedures
* Support with the delivery of ongoing training for other team members within the department
Our Values - STARS
Our values are integral to our business and guide how we operate at every level of the organisation. The ideal candidate's STARS values for this role are:
* Service – Excellent written and verbal communication skills, providing a great first impression for all of our guests
* Teamwork – Supporting & assisting the department as needed, keeping the team motivated in their day-to-day tasks
* Attitude – A positive leadership style with a passion for hospitality
* Respect – Being respectful to guests & other members of the TLH team, and being able to recognise individual identities
* Safe and Sustainable – Abiding by all Health & Safety guidelines to create a safe working environment
What we have to offer:
As part of the TLH Team, you will be available to take advantage of exceptional company benefits including:
* Free use of the leisure facilities (during selected times)
* Discounts on Aztec Spa treatments and facilities
* Discounts on accommodation and Aztec Leisure memberships for friends and family
* Full induction to ensure you hit the ground running
* Free staff meals whilst on duty
* Up to 28 days annual leave
* Workplace pension scheme (subject to eligibility criteria)
Hours and Rate of Pay:
This is a permanent full-time role of 40 hours over 5 days. This role will require at least one day of weekend availability.
Hourly Rate: £12.50 per hour.
About TLH Leisure Resort
Open 365 days of the year, TLH Leisure Resort is based in the heart of Torquay. Comprising four inter-linked hotels which include the TLH Derwent, TLH Victoria, TLH Toorak, and TLH Carlton Hotels on a single site. We offer a range of accommodation and shared entertainment plus the well-renowned Aztec Leisure brand, offering unique leisure and spa facilities to guests and locals.
Ready to apply?
Are you ready to join the TLH family? We'd love to meet you and discuss how you would be the perfect fit for this role. Please submit your CV and covering letter and apply online today. If shortlisted, we will be in touch to arrange an interview. If you are intending to park on site whilst attending an interview, please ensure you register your vehicle at Hotel Reception to secure free parking.
Job Types: Full-time, Part-time, Permanent
Pay: £12.50 per hour
Benefits:
* Canteen
* Discounted or free food
* Employee discount
* Gym membership
* On-site gym
* On-site parking
* Store discount
Application question(s):
* What is your shift availability? List days available to work.
* Ideally, are you looking for a part-time or full-time role?
Work Location: In person