Job Overview
We are currently recruiting for a temporary staffing coordinator to join our Temporary Staffing Team. This is a fantastic opportunity for someone who has an interest within HR functions to join a well‑established team and provide support across all clinical and non‑clinical functions within the Bristol Hospital Group.
This role involves shift work and working across a 7‑day week between the hours of 06:30‑20:00. You will also be required to work bank holidays, and 1‑2 weekends a month.
Main duties of the job
* First point of contact to temporary workers, hiring managers, matrons, department heads and divisional Heads of Nursing across the Trust via telephone and email.
* Manage the service inboxes on a rotational basis, providing a prompt and professional response to bank workers and stakeholders.
* Maintain a strong communication channel with various wards and departments throughout the Trust.
* Maintain a relationship with agencies, liaising with them daily to allocate unfilled bank duties as required.
The Ideal Candidate Will
* Have strong communication skills and the ability to confidently communicate to key stakeholders.
* Have previous call centre experience (advantage).
* Have previous experience working in an NHS setting (not essential).
* Have a flexible working approach.
Working for our organisation
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award‑winning hospital building at Southmead. We are the regional Major Trauma Centre and an internationally recognised centre of excellence. Our vision is to enable our teams to be the best that they can be, providing exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti‑discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all under‑represented groups.
Detailed Job Description And Main Responsibilities
* Operate in accordance with Trust policy, Terms and Conditions. Receive bookings from wards and departments to fill temporary gaps in staffing.
* Ensure all systems are maintained and accurate with booking and cancellation information.
* Establish and maintain an effective relationship with bank staff, making regular contact by telephone to ensure that shift requests are filled timely and cost‑effective.
* Establish and maintain an effective relationship at all levels with the wards and departments covered by the service.
* Offer basic advice to callers – bank staff, Ward Managers or the general public – on how to resolve recruitment, cancellation and pay issues.
* Take part in regular team meetings to review service delivery and plan future direction.
* Maintain an effective system of communication both within the team and to the end users of the service.
* Attend meetings if required that promote open discussion on work‑related issues and suggestions for change, acting on suggestions.
* Use tact and persuasion to fill bank shifts, cancel, regrade or move staff in conjunction with the wards or Clinical Site team as appropriate, dealing sensitively with confidential information about patients.
* Relay the skills and qualifications required for assignments professionally to bank staff and external agency suppliers.
* Implement Trust policies and protocols relating to bank and agency controls, and provide relevant expertise to advise stakeholders.
Person specification
Education, Skills & Experience
* Business Admin Qualification or equivalent experience.
* Experience of working in an Office setting.
* Evidence of good communication skills.
* Experience of using IT packages & systems.
If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.
North Bristol NHS Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently under‑represented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
Please note that stringent pre‑employment checks are undertaken on all successful applicants prior to commencement in post.
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