133 Balornock Rd, Springburn, Glasgow G21 3US
Marie Curie is the UKs leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, theyre likely to die from.
The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life. Right now, one in four people in the UK with a terminal illness, do not get the care or support they deserve at the end of their lives.
We want a different society than the one we live in now. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life, through 3 ways:
Growing and transforming our direct care and support
Delivering more practical information and support
Leading in shaping the end-of-life experience
Job Description
Are you a compassionate, resilient, and highly organised individual with a passion for supporting vital healthcare services? Were looking for a Hub Coordinator to join our dedicated Clinical Support Team at Marie Curies Scotland Coordination Centre.
As a key member of our coordination hub, youll be the first point of contact for all Marie Curie services across Scotland. Youll play a pivotal role in managing referrals, coordinating and booking care, and ensuring accurate data entry across multiple operational and clinical systems.
Working closely with Senior Coordinators and clinical teams, youll help ensure the smooth running of the hub and the delivery of high-quality care to patients and families. Youll also liaise with a wide range of stakeholders including referrers, CHC teams, volunteers, and carers.
What Youll Be Doing
1. Leading and supporting the referral process from GPs, hospitals, district nurses, and companions.
2. Handling incoming referrals via phone and email across Scotland.
3. Managing multiple mailboxes and entering data into three main systems.
4. Booking visits with patients and families for various Marie Curie services.
5. Collaborating with senior nurses to coordinate care delivery.
6. Fielding a variety of calls, often under pressure and in emotionally sensitive situations.
What Were Looking For
7. Excellent customer service and call handling experience
8. Strong computer literacy and experience using multiple systems.
9. A team player with resilience, empathy, and a calm approach
10. High attention to detail and the ability to manage repetitive tasks with care and consistency.
Salary: Marie Curie Clinical Pay Scale Band 2 (aligned with AFC) £24,647-£26,763 pro rata per annum + enhancements
Contract: Hybrid Permanent Part Time 30 hours per week (4 Days a week including weekends and public holidays)
Based: Glasgow Hospice, Stobhill Hospital grounds, 133 Balornock Road, Springburn, G21 3US
Benefits Youll Love
11. Annual leave allowance 27 days plus 10 public holidays (pro rata)
12. Hybrid working
13. Competitive Policy for parental/sick Leave
14. Continuous Professional development
15. Industry leading training programmes
16. Season ticket loan for travelling to and from work
17. Defined contribution schemes for Pension
18. Marie Curie Group Personal Pension Scheme
19. Loan schemes for bikes; computers and satellite navigation systems
20. Introduce a friend scheme
21. Help with eyecare cost
22. Entitled to Marie Curie Blue Light Card
23. Entitled to Benefit-Hub Discount Scheme
24. Life assurance for all employees
What were looking for:
25. Strong computer literacy and experience using multiple systems.
26. Excellent customer service and call handling skills.
27. A team player with resilience, empathy, and a calm approach under pressure.
28. High attention to detail and the ability to manage repetitive tasks with care and consistency.
29. Outstanding communication and diplomacy skills.
Please see the full job description
Application Process
30. Close date for applications: 12th June 2025
31. Interview Dates: W/C 24th June 2025
32. As part of your online application, you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
For further information or to arrange an informal chat please contact our Talent Acquisition Advisor Gráinne Henderson at
Additional Information
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
Reasonable adjustments to our standard process can be accommodated. Should you require any reasonable adjustments please contact our Talent Acquisition team by emailing
We reserve the right to close this vacancy early. Agencies need not apply.
- Urban Practice