Job Description
Role Overview\n\nThis is an excellent opportunity to join a scaling SME based in Belfast. The Operations & Delivery Manager will work in a senior, hands-on operational role with responsibility for post-sales delivery, operational performance and continuous improvement. The successful candidate will take ownership of the day-to-day operations, ensuring projects are delivered on time, processes are efficient and the business operates with control and consistency.
This is not an administrative position and not a passive operations role. The Operations & Delivery Manager will be accountable for outcomes, performance and delivery.\n\nThe company are an energy consultancy and delivery business supporting critical infrastructure clients across the UK and Ireland.\n\nKey Responsibilities\n\n * Own post-sale operational delivery from handover through to project completion\n\n * Co-ordinate projects, resources and schedules to ensure on-time delivery\n\n * Manage and support the performance of a small internal team\n\n * Maintain accurate CRM records, including quote loading and job/order updates\n\n * Ensure effective sales-to-operations handover and delivery discipline\n\n * Coordinate suppliers and subcontractors, maintaining strong working relationships\n\n * Lead operational process improvement initiatives, including Lean improvements\n\n * Oversee customer portals a...