3rd or 4th Line Cloud Support Engineer
Must have an Active DV Clearance.
Clearance Requirements
* Must have an Active DV Clearance.
* Candidates holding or who have held high level security clearance in the past are most welcome to apply.
* Successful applicants will be required to be security cleared prior to appointment, which can take a minimum 18 weeks.
Responsibilities
* Respond to escalations from 2nd Line support teams.
* Monitor systems using event management tooling and resolve incidents.
* Perform change activities in line with defined processes.
* Support lifecycle management of platforms to maintain vendor supportability.
* Carry out readiness assessments for new services entering production.
* Produce and maintain technical documentation and support materials.
* Provide technical leadership across support activities where required.
Skills & Experience
* Strong experience across VMware stack including vCenter, ESXi, NSX, and VCF.
* Experience supporting Horizon VDI environments.
* Strong knowledge of Windows environments including AD, DNS, SQL, and SCOM.
* Understanding of physical networking concepts.
* Strong problem solving and analytical skills.
* Ability to take ownership of technical issues and lead resolution.
Desirable Experience
* Experience with cloud administration such as vCloud Director.
* Exposure to event monitoring tools such as SCOM or Aria Operations.
* Automation and scripting using PowerShell.
* Server administration across Windows Server environments.
* Experience with software distribution tools such as MECM.
Additional Information
* Work within a secure environment supporting critical systems.
* Opportunity to develop across cloud and infrastructure technologies.
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