Overview
Service Engineer - Fire & Security Systems (Fire alarm, CCTV, Access Control, Intruder)
Location: Bristol
Salary: Competitive base salary + uncapped Engineer commission scheme
Join Trinity and make a real difference across the South West of England. In this key role, you’ll keep our clients’ Fire and Security systems performing at their best—safeguarding people, property, and businesses when it matters most.
Why Trinity?
* Regional work, daily work in your local region.
* Uncapped earnings, through Trinity’s Engineer Commission and Enhanced Overtime Scheme.
* Industry leading training on systems such as Gent, Notifier, Protec, and Baldwin Boxall.
The role of Service Engineer
As a Service Engineer at Trinity, you will be completing scheduled servicing in a timely and efficient manner, adhering to Trinity’s high-quality standards. You will be working as part of a skilled team of Service Engineers and will be supported by our wider support departments to provide high quality service and customer experience.
Responsibilities
* Effectively communicate with customers to ensure a good understanding of system and site status.
* Liaise with service administrators and other internal stakeholders to ensure our service commitments are met.
* Work to a planned service and maintenance schedule, emergency call out requirements. Issue remedial repairs and minor additions to existing installations in line with service administration guidance.
Systems you will work with
* Fire – Gent, Notifier, Advanced, Protec & other open protocol/conventional systems
* CCTV – HikVision, Avigilon, Dahua
* Intruder – Galaxy, Texecom
* Access Control – Paxton, Honeywell, Gallagher
What skills do you need?
* Experience in servicing and maintaining fire, security & CCTV systems to relevant British Standards.
* Ability to identify all types of cable associated with fire detection and security systems, and to correctly test and terminate the cable ends in accordance with manufacturers’ instructions.
* A logical approach to system fault diagnosis and rectification.
* To always provide outstanding customer service.
* Excellent verbal and written communication.
What technical knowledge do you need?
* Understand the basic building services to test cause and effect of fire alarm interfaces.
* A comprehensive understanding of the causes and cures of fire, intruder, CCTV and access control problems, including an ability to recommend changes to practices and processes that may cause false alarms as well as recommending changes to the systems.
* Basic Electrical Safety training (ECA).
What will Trinity give you?
* Competitive basic salary with uncapped commission, paid overtime and travel time.
* Industry-leading training programmes to support development and progression.
* Holiday – 23 days plus bank holidays; 23 days increases with service.
* Bonus scheme – Uncapped earning potential.
* Employee Discount Programme – Discounts and cashback across over 800 national retailers.
* Pension scheme – Via Royal London.
* Company vehicle – With fuel card.
* Paid overtime at enhanced rates alongside travel time.
* Employee referral scheme – earn up to £2,000 for each referrals.
* Life Assurance, Employee Welfare assistance programme.
Equality and vetting
* Equal Opportunities in Practice: We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
* Security Vetting: It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.
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