Job Description
Are you passionate about building meaningful relationships and delivering exceptional supporter experiences? Do you want your work to make a lasting difference to people navigating real challenges in their everyday lives?
We’re looking for a Supporter Care Fundraiser who will be at the heart of a committed fundraising team, supporting individuals and communities who give their time, money and energy to help others. This role will be instrumental in ensuring supporters feel appreciated, informed and inspired to continue their journey with the charity.
You’ll provide high quality, personalised stewardship to donors and volunteers, helping to grow engagement and drive long term impact. You’ll also support the development of fundraising campaigns, events and community led initiatives, as the charity work towards an ambitious target over the next five years.
As a Supporter Care Fundraiser, you will:
1. Deliver outstanding care to donors and volunteers through timely, personalised communications that build trust and loyalty.
2. Accurately manage donations using the CRM system, ensuring prompt and appropriate acknowledgements.
3. Develop and implement strategies to retain and grow supporter engagement, from tailored thank you messages to impact updates.
4. Assist in the development and del...