The role: The successful candidate will be responsible for overseeing the performance of London and Home Counties Regional team, which includes approximately 5 surveyors/engineers based in Brentford. This role also involves providing essential administrative support to this specialised technical team on a daily basis.
Key Responsibilities:
Process new instructions related to large loss claims.
Communicate with Loss Adjusters, insurers, and customers.
Schedule appointments and manage surveyors/engineers' calendars.
Address customer queries and concerns promptly and efficiently.
Prepare draft contract documents as requested by the technical teams.
Maintain comprehensive electronic records of claims.
Generate draft invoices.
Process contractor payments as requested by technical teams.
Prepare and issue regular reports to the senior management team.
Compile, regularly update, and report on a full suite of Management Information (MI) and Service Level Agreement (SLA) data.
Monitor email inboxes and ensure timely responses.
Ensure accuracy and attention to detail, given the highly regulated financial industry we serve.
Maintain professionalism and empathy when dealing with distressed or vulnerable individuals.
Adapt to increased workloads during claim surges.
Undergo a full DBS check (paid for by the company) and successfully pass it as a condition of employment.
Be open to learning and mastering various specialist claims management systems used by the company.
Display confidence, initiative, and enthusiasm for working in a dynamic team environment.
Take pride in delivering high-quality work consistently.
Required Skills:
Demonstrate proficiency in using Microsoft Word, Excel, Google Calendar, Outlook, Thunderbird, and other office tools.
Strong attention to detail and accuracy.
Professionalism and clear communication skills.
Empathy and the ability to handle sensitive situations.
Flexibility and the capability to manage increased workloads.
Willingness to learn and adapt to new technologies.
Self-motivation and a proactive attitude.
Ability to work effectively in a dynamic team environment.
Commitment to delivering excellent results.
Benefits:
Annual Leave: 23 days per annum, plus paid Bank Holidays (currently 8)
Discretionary annual bonus based on company profitability and individual performance
Healthcare
Pension
Free Parking
Fully Office Based
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