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Detailed job description and main responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. Please view the attached document.
The person specification below is not the full person specification but highlights the criteria against which your application will be assessed.
Person specification
Qualifications and Training
Essential criteria
* Educated to GCSE level or higher (grade C or above). RSA, NVQ - Level 3 in Management and/or Administration. Degree or diploma in Management and/or Administration. Or equivalent experience.
* I.T. qualifications in Word, Excel, or equivalent experience. Shorthand / speed writing qualification or working towards one.
* Proficient in the use of Microsoft Software.
* Experience of organising meetings and taking minutes.
* Ability to introduce and maintain efficient office systems.
* Excellent organisational skills.
* Excellent communication skills.
Desirable criteria
* ECDL qualification.
Experience
Essential criteria
* Advanced keyboard skills and IT skills, with a minimum typing speed of 60wpm.
* Audio typing experience.
* Supervisory experience.
* Secretarial or administrative background.
* Ability to develop 'best practice' administrative systems supporting the Business Plan.
* Ability to sustain initiative and direction under difficult circumstances.
* Experience working within complex teams.
* Ability to work collaboratively with senior managers and other professionals.
* RiO electronic patient record system experience.
Desirable criteria
* Experience working in a team.
* Extensive administrative and secretarial experience within a forensic psychiatric setting.
* Previous NHS experience.
* Knowledge of risk factors in procurement for forensic services.
* Experience in general management, research, and audit.
Knowledge
Essential criteria
* Confidentiality and Data Protection Act / GDPR compliance.
* Knowledge of secretarial processes and administrative procedures.
* Knowledge of Health & Safety issues.
* Proficiency in Microsoft Office.
* Understanding of psychiatric terminology.
Desirable criteria
* Willingness to learn and take on additional responsibilities.
* Understanding of mental health issues and psychiatric terminology.
* Relevant short courses in business administration, Clinical Governance, Mental Health Act.
Personal Qualities
Essential criteria
* Excellent written and verbal communication skills.
* Ability to work autonomously and within a team.
* Audio and copy typing skills.
* Accurate data entry.
* Ability to work under pressure independently and as part of a team.
* Organisational skills and professional presentation.
* Courteous and helpful manner with staff, visitors, and clients.
* Discretion and confidentiality.
* Flexible, enthusiastic, mature, adaptable, proactive, and committed to team development.
* Effective communication, negotiation, and influencing skills.
Desirable criteria
* Skills in Microsoft Access, advanced Excel, PowerPoint, and experience with RiO or similar systems.
* Ability to learn new skills and be a team player.
* Methodical approach to tasks.
As an employee of West London NHS Trust, you are expected to uphold NHS values and principles.
We reserve the right to close the advert early if we receive a high volume of applications.
By applying, you agree to the transfer of your information to our applicant management system and, if employed, to the NHS Electronic Staff Records system (ESR).
Please provide email addresses for referees who are supervisory or managerial, covering the last 3 years of employment to avoid delays.
We are committed to safeguarding children and vulnerable adults. All staff and volunteers must share this commitment.
We encourage the use of technology for time management and innovation, and applicants should personalize their applications to highlight their unique skills and experiences.
While AI tools can assist, applications should focus on your strengths and achievements. Your application will be assessed against the essential and desirable criteria.
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